Consumer adoption of Telemedince in 2021

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In this Rock Health report, you'll learn about:

• The future of telemedicine as it moves from video to blending audio and asynchronous modalities

" As more virtual care offerings become available (through plans, employers, retail, and direct-to-consumer channels), we expect non-video telemedicine modalities to become a common tool within emerging care models. "

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• Consumer satisfaction with their telemedicine experiences

" One hypothesis is that as the pandemic evolved, consumers started viewing telemedicine as an alternative to in-person care, rather than a necessary replacement. In other words, the sense of satisfaction (maybe as a barometer for gratitude) consumers felt for having the option of telemedicine in 2020 has diminished. "

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• Consumer data trends indicate inequities in access to telemedicine care

" Respondents who reported using telemedicine the most (younger, those with higher income, or those with higher education) also reported the highest rates of expected continued or increased telemedicine use. "