The Impacts of the Perceived Transparency of Privacy Policies and Trust in Providers for Building Trust in Health Information Exchange: Empirical Study

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The Impacts of the Perceived Transparency of Privacy Policies and Trust in Providers for Building Trust in Health Information Exchange: Empirical Study

Providers are the gatekeepers...

In this NCBI article, you'll learn about:
  • Trust in health care providers and perceived transparency of privacy policy are significant predictors of cognitive trust in the HIE's competence and integrity. This study differentiates between cognitive and emotional trust to contribute to the understanding of patient trust formation in a HIE context. It is consistent with psychology studies suggesting that emotion is triggered by cognition, and it directly influences decision-making process. Emotional trust is defined as a patient's comfort and security feelings about relying on the HIE to disseminate health information. This study indicates that perceived transparency of privacy policy is able to resolve uncertainty associated with information-sharing processes.

  • Well-established trust in health care providers strongly transfers to patients' cognitive trust in a technology designed to share sensitive health information across health care entities. Patient trust in health information exchange (HIE) networks has become a critical factor for most of the HIE networks, and research on how this phenomenon is formed is of critical value. Visiting reliable and responsible health care providers can lead to a rational process in which a patient expects that an HIE network is designed in a way to own the required features that are dependable. The proposed model highlights the importance of trust transfer mechanism in building cognitive trust in the  HIE, emotional trust in patients, and adoption behavior of patients. A study by Delgado-Ballester et al [95] suggests that perceived business tie is considered as the main predictor of trust in target.

  • In contrast, Lin et al argue that trust in source is the only key factor in the trust transfer process. This study is an attempt to provide a full picture of trust transfer mechanism in the HIE context. It shows that both trust in health providers and relationships between providers and HIE can impact patients' trust in HIE systems.
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