Public Health

What Black and Latino consumers want healthcare stakeholders to know

McKinsey & Co
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What Black and Latino consumers want healthcare stakeholders to know

Quality of care is subpar for some

In this McKinsey & Co article you'll learn about:
  • Black and Latino consumers are more likely to perceive that they receive lower quality care due to their race.

  • McKinsey's 2020–21 Consumer Health Insights Surveys examine underlying sentiment, experiences, and attitudes for Black and Latinos. They identify potential ways in which healthcare stakeholders may want to address consumer sentiment and perceptions.

  • Many Black and Latino community members said they have had a negative experience, which may dampen their perceptions of the healthcare system. For mental healthcare, perceptions may reflect differences in the quality of care that patients receive.

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