Why Has Consumers' Use of Digital Health Tools Stalled?

Healthcare Innovation
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Why Has Consumers' Use of Digital Health Tools Stalled?

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In this Healthcare Innovation article, you'll learn about:
  • For the first time in years, consumers' use of digital health tools has waned, according to new research from Accenture. One-third of U.S. consumers surveyed are not using any digital tools to manage their health. Use of mobile devices and applications fell from nearly half (48 percent) using these tools in 2018 to only 35 percent in 2020. In 2019, 89 percent of healthcare consumers trusted their doctor or other provider "very much" or "some" to keep their digital healthcare information secure. That percentage dropped to 83 percent in 2020.

  • Trust in tech companies has also declined. Just 31 percent of consumers said they trust diagnoses or treatments determined entirely by artificial intelligence (AI).
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